Your privacy is of the utmost importance to us. Please be assured that any information we collect from you is only to facilitate the processing of your order and for our own internal use so that we may learn to serve you better. Your personal details will not, at any point, be sold, shared or given freely to third parties without your permission. However, please note that we may release your information if this is required by a legal process in the event that we are required to establish or exercise our legal rights or to defend against legal claims.

We use PayPal for our payments. PayPal is the world’s leading online payment system and the safest way to pay for your purchases online. PayPal automatically encrypts your confidential information during transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits which incidentally is the highest level commercially available. Also since Paypal is a third party, we never get to see your credit card details at any point of the transaction.

For further questions relating to our Privacy Policy, Return Policy, or Ordering information please contact us at contact@t-u-g.com or visit FAQ.

Items are deemed ineligible for our Returns Program if they have been worn, washed, or if their tags have been removed or if they have been damaged by the customer.  Please note that we personally check every item before they are shipped out so that only those that meet our stringent standards may find its way to you.

and send them to our return address:

Tactical Urban Gears
Attn: Returns & Exchanges
312 Serangoon Ave 2
#08-176
Singapore 550312

Aside from an exchange or refund, you may also opt for credit towards another purchase at our site.

Please note that we do not reimburse any additional shipping charges which you may incur during the returning or exchanging of item(s).